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postaquestion
May 13, 2008 11:04 AM PDT
Local Manageability Service and system resources
The LMS (local manageability service) needs about 50% of my CPU of my ASUS V1S.  What can I do against this problem?
Sreelekshmy Syamalakumari (Intel)
Total Points: 6883
Status Points: 6383
Brown Belt
May 13, 2008 3:39 PM PDT
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#1

Hi,

Could you provide us some details? Which version of AMT you are using? what is your OS? Are you seeing this all the time or just after booting up? Are you performing any other AMT operations on your system? Are you running multiple copies of LMS by any chance?

Thanks,

Sree
privat22
May 14, 2008 1:25 AM PDT
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#2 Reply to #1
Hi,

1. AMT Version is 2.0.0.5 on an ASUS V1S notebook. No other AMT operations on this system.

2. OS is Windows VISTA

3. The process graps approximately 50% of both CPU's capacity direct after the System starts, which leads to 90-100% of processor usage. It remains like this if you work with the laptop. LMS takes all CPU power it can get.

4. There is only one LMS process running

My temporary solution is to disable the AMT services, which leads to normal processor load.

I have checked for viruses by using a unix boot CD with two different scanners and McAffe under windows VISTA. No viruses were detected.

I hope this information helps to solve the problem.

Best regards
Axel
Sreelekshmy Syamalakumari (Intel)
Total Points: 6883
Status Points: 6383
Brown Belt
May 14, 2008 2:12 PM PDT
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#3 Reply to #2

Hi,

Windows Visat is supported only from Intel AMT 2.1. Is there a chance you could upgrade your system to 2.1?

Thanks,

Sree
privat22
May 15, 2008 2:47 AM PDT
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#4 Reply to #3
Hi,

Sorry, I picked the wrong version out of the README-file. Where it is still 2.0.0.5.

But here are the data of the LMS.exe file:

Version: 2.5.10.1083
Created: 16.10.2007
Size: 121.624 Bytes

And still the same problem... ;-)

Best regards
Axel
Gael Holmes (Intel)
Total Points: 6869
Status Points: 6869
Black Belt
May 15, 2008 9:35 AM PDT
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#5 Reply to #4

Hi There,

AMT does not support Vista until Version AMT 2.1 - either you should move to AMT 2.1, or perhaps go back to Windows XP - this is the first thing that is "glaring" about your situation.   Also, once the OS/AMT version is resolved, make sure you go into the "remove programs" option in the Control Panel and make sure you are starting with a clean upgrade - remove all versions you previously loaded and start fresh.

Gael
privat22
May 15, 2008 12:16 PM PDT
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#6 Reply to #5
Hi Gael

It always was Version 2.5. There was only version 2.0 written in the readme file. I guess, the version named in the readme file, was not properly edited.
I did NOT run an update of AMT.

If I look at the properties of the process, I see the version 2.5, which is running.

Best regards
Axel
Sreelekshmy Syamalakumari (Intel)
Total Points: 6883
Status Points: 6383
Brown Belt
May 16, 2008 12:10 PM PDT
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#7 Reply to #6

Hi,

We are working on this. Will get back to you as soon as we get an answer.

Thanks,

Sree
privat22
July 22, 2008 2:34 AM PDT
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#8 Reply to #7
Hi,

what is the actual status, will there be an answer at all?

Best regards

privat22
Sreelekshmy Syamalakumari (Intel)
Total Points: 6883
Status Points: 6383
Brown Belt
July 22, 2008 4:19 PM PDT
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#9 Reply to #8

Hi,

We couldn't reproduce this issue. A couple of questions:

1. Have you provisioned this system? If so, in which mode - SMB or Enterprise?

2. Did you get a CD with AMT drivers along with your system? If so, could you uninstall AMT drivers and see the issue is still there? Then you can re-install the drivers.

Let us know how it goes.

Thanks,

Sree

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